Skip to main content
Find answers to common questions about Octolens below. Can’t find what you’re looking for? Email hi@octolens.com or use our in-app chat.
Yes. We offer both an API and webhooks. You can send mentions to other apps (e.g., email, CRMs, spreadsheets, etc.).Webhooks are also directly compatible with Discord.You can also use any of the popular automation tools like Zapier, n8n, or Make to send your alerts to your app of choice.
The app UI is in English, but you can search for any word in any language. On Twitter/X, we only return English results. Make sure you don’t have “EN only” selected in your feed, so other languages aren’t hidden.
Use the in-app chat, or email hi@octolens.com. We’ll get back to you ASAP.Note: We are a two-person team based in Europe. If there’s a delay, it’s usually the time difference. Otherwise, we try to respond within the hour.
Yes we do. You can sign up here: https://octolens.tolt.io/loginYou can earn 50% of the revenue your referrals generate for the first 12 months! If you have any questions about our affiliate program or would like to partner, please reach out in our in-app chat.
Find our privacy policy here: https://octolens.com/legal/privacy-policy
Here are all the platforms we track. Depending on your plan, you’ll have access to all or a subset of them.
Yes. You can get alerts for new keyword mentions in Slack. Here is how to connect Slack and set up alerts.You can decide which relevance levels we should include. For example, you can get alerted for only posts our AI deems as High relevance (e.g. with buy-intent, great engagement opportunities, customer complaints or praise).
Yes. You can add teammates on all Octolens plans. Go to Settings → Members, then add their email. See Team Members for more details.They will then be able to enter your workspace and collaborate.
Not yet. If we get enough requests, we may build one. Let us know.
It depends on the platform. For Twitter/X, Reddit, YouTube, and a few others, we get almost 100% of keyword mentions. For other platforms, we see mentions like a logged-out user searching on Google. So it’s possible we won’t catch every mention.
Yes, you can cancel your subscription at any time.