What counts toward your limit
Both relevant and irrelevant mentions count against your monthly mention limit. Every post that matches your keyword is counted, regardless of whether the AI marks it as relevant or irrelevant. This is why it’s important to set up your keywords carefully — broad or noisy keywords will use up your quota faster.What happens when you run out
When you hit your monthly mention limit, new mentions are paused. You have two options:- Turn on flex mentions — Go to Plans & Billing in your settings and enable flex mentions. This gives you usage-based mentions beyond your plan’s quota, so you never miss a mention. No plan upgrade needed.
- Upgrade your plan — Switch to a higher plan with a larger monthly quota at Plans & Billing.
How mention limits work
When you first sign up and choose keywords during onboarding, Octolens goes as far back as 7 days and finds up to 100 posts per platform. For any new keywords you add after onboarding, we also go back 7 days but find up to 10 posts per platform. Each post that matches your keyword counts as one mention toward your monthly quota.Why am I not getting mentions?
If you’re not seeing any mentions—or fewer than expected—it’s almost always due to keyword setup. Here are the most common issues to check:1. Incorrect use of include terms in advanced settings
This is the most frequent cause. If you’re using include terms, read this section carefully. Important: If you add include terms, Octolens only searches for mentions where your primary keyword appears together with the additional terms. It does not look for the primary keyword alone. Common pitfalls:- ALL OF instead of ANY OF: For ALL OF, all additional terms must appear alongside your primary keyword. This is very strict and usually works best with just one extra term.
- Exact matches only: All additional terms must match the post content exactly.
- Avoid using quotation marks — e.g., writing
"AI"will look for the exact text with quotes included. - Use commas to separate terms — e.g.,
ai, AI, artificial intelligence - Don’t repeat your main keyword in the additional terms. That would require the term to appear multiple times in the same post.
- Avoid overly broad primary keywords (e.g., “Brand,” “Hiring,” “Strategy”) when using AND/OR. Due to API limitations, we may miss posts that combine these with additional terms. Use more targeted keywords instead.