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Why am I not getting mentions?

If you’re not seeing any mentions—or fewer than expected—it’s almost always due to keyword setup. Here are the most common issues to check:

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1. Incorrect Use of Include Terms in Advanced Settings

This is the most frequent cause. If you’re using include terms, read this section carefully. Important: If you add include terms, we only search for mentions where your primary keyword appears together with the additional terms. We do not look for the primary keyword alone. Common pitfalls:
  • ALL OF instead of ANY OF: For all of, all additional terms must appear alongside your primary keyword. This is very strict and usually works best with just one extra term.
  • Exact matches only: All additional terms must match the post content exactly.
  • ❌ Avoid using quotation marks: e.g., writing "AI" will look for the exact text with quotes included.
  • ✅ Use commas to separate terms: e.g., ai, AI, artificial intelligence
  • ❌ Don’t repeat your main keyword in the additional terms. That would require the term to appear multiple times in the same post.
  • ❌ Avoid overly broad primary keywords (e.g., “Brand,” “Hiring,” “Strategy”) when using AND/OR. Due to API limitations, we may miss posts that combine these with additional terms. Use more targeted keywords instead.

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2. You’ve Reached Your Monthly Mention Limit

If you’ve hit your monthly quota, new mentions will be paused. You can top up by upgrading your plan here.

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3. Keyword Spelling or Formatting Errors

This one’s simple—but common. Double-check:
  • No typos in your primary keyword
  • No accidental quotation marks or special characters

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4. Case sensitivity is turned on

If “Case Sensitive” is enabled, only exact-case matches will be shown. 🔁 Unless you’re monitoring something case-specific (like a brand acronym), we recommend keeping this OFF to catch more results.

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5. Broad keywords may hit platform/API limits

Some social platforms and APIs have volume limits that prevent us from returning every result when a keyword is too broad. 💡 Tip: Try narrowing your keyword (e.g., “brand tracking tool” instead of just “brand”) to get more relevant and consistent results. Please see the limitations we have here.
We’re happy to review your keywords and settings. Email hi@octolens.com or write in the in-app chat.You can also book a 15-minute call with Charlotte here and we can do it together!

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FAQs

Yes. We offer both an API and webhooks. You can send mentions to other apps (e.g., email, CRMs, spreadsheets, etc.).Webhooks are also directly compatible with Discord.You can also use any of the popular automation tools like Zapier, n8n, or Make to send your notifications to your app of choice.
The app UI is in English, but you can search for any word in any language. On Twitter/X, we only return English results. Make sure you don’t have “EN only” selected in your feed, so other languages aren’t hidden.
Use the in-app chat, or email hi@octolens.com. We’ll get back to you ASAP.Note: We are a two-person team based in Europe. If there’s a delay, it’s usually the time difference. Otherwise, we try to respond within the hour.
Yes we do. You can sign up here: https://octolens.tolt.io/loginYou can earn 50% of the revenue your referrals generate for the first 12 months! If you have any questions about our affiliate program or would like to partner, please reach out in our in-app chat.
Find our privacy policy here: https://octolens.com/legal/privacy-policy
Here are all the platforms we track. Depending on your plan, you’ll have access to all or a subset of them.
Yes. You can get notifications for new keyword mentions in Slack. Here is how to set up Slack.You can decide which relevance levels we should include. For example, you can get notified for only posts our AI deems as High relevance (e.g. with buy-intent, great engagement opportunities, customer complaints or praise).
Yes. You can add teammates on all Octolens plans. Go to Settings → Members, then add their email.They will then be able to enter your workspace and collaborate.
Not yet. If we get enough requests, we may build one. Let us know.
It depends on the platform. For Twitter/X, Reddit, YouTube, and a few others, we get almost 100% of keyword mentions. For other platforms, we see mentions like a logged-out user searching on Google. So it’s possible we won’t catch every mention.
Yes, you can cancel your subscription at any time.