> ## Documentation Index
> Fetch the complete documentation index at: https://octolens.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Answers to common questions about Octolens: getting started, plans, keywords, platforms, destinations, team, developer access, and troubleshooting.

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  {`
    {
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "mainEntity": [
      {
        "@type": "Question",
        "name": "How do I sign up and start a free trial?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "You get a 7-day free trial with 5,000 mentions and 5 keywords, no credit card required. It takes about 2 minutes. During onboarding, Octolens auto-fills your company context from your website and suggests 4 starter keywords."
        }
      },
      {
        "@type": "Question",
        "name": "How far back does Octolens look for mentions when I sign up or add a new keyword?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Octolens looks back 7 days for new keywords. Backfill beyond 7 days is not currently supported. If this is something you need, let the team know in the in-app chat."
        }
      },
      {
        "@type": "Question",
        "name": "How do I change the email address on my account?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Reach out via in-app chat or email hi@octolens.com and we'll update it for you."
        }
      },
      {
        "@type": "Question",
        "name": "How do I cancel my subscription?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Most billing actions live in Settings → Plans & Billing. You can manage your plan, switch to annual billing, and cancel from there. If you can't find the cancel option, reach out via in-app chat or hi@octolens.com."
        }
      },
      {
        "@type": "Question",
        "name": "How do I unsubscribe from email notifications?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "For mention notification emails: open the feed that's sending them, click Set up alert, and toggle off the Email destination (or update the recipients/frequency). For product or marketing emails: click the unsubscribe link at the bottom of any Octolens email."
        }
      },
      {
        "@type": "Question",
        "name": "How do I trial the Scale plan?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Reach out via in-app chat or email hi@octolens.com and let us know which business you're requesting it for. We'll set up a Scale trial for you case by case so you can test real-time mention refresh and the full media/newsletter/podcast coverage."
        }
      },
      {
        "@type": "Question",
        "name": "Can I get the keyword add-on (Flex keywords) on the Pro plan?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Flex keywords are available on every plan. A workspace admin can add or remove extra keywords any time from Settings → Plans & Billing. They're billed monthly. The same applies to Flex mentions if you go over your monthly mention limit."
        }
      },
      {
        "@type": "Question",
        "name": "How do I switch from monthly to annual billing?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Go to Settings → Plans & Billing. There's a Change to annual prompt at the top of the page. Annual billing saves up to 20%."
        }
      },
      {
        "@type": "Question",
        "name": "How do I update my payment method or billing address?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "In Settings → Plans & Billing, click Manage billing & payments. You'll be taken to our payment processor's portal where you can update card details, billing address, and invoice email."
        }
      },
      {
        "@type": "Question",
        "name": "Can I get a discount?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "We offer up to 20% off when you switch to annual billing. Beyond that, we don't discount further. If you're between plans, you can use our Flex mentions and Flex keywords add-ons to create the plan that works for you."
        }
      },
      {
        "@type": "Question",
        "name": "How do I delete my account and data?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Write to us in the in-app chat or hi@octolens.com and we will delete your account and data."
        }
      },
      {
        "@type": "Question",
        "name": "Where do I edit, pause, or delete a keyword?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Open the Keywords page from the sidebar. Find the keyword in the table and click Edit (or use the ··· menu at the end of the row). Options include: Keyword settings (edit tag, platforms, context, and include/exclude rules), Pause keyword (stop pulling new mentions without deleting), and Delete keyword (permanently remove the keyword and all its mentions)."
        }
      },
      {
        "@type": "Question",
        "name": "Does a keyword match partial words?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "By default, no. Exact match is on for new keywords, so Octolens won't match partial words like Octolensapi. However, it will catch your keyword within a domain, with 's, or in a handle (e.g. @octolens)."
        }
      },
      {
        "@type": "Question",
        "name": "Can I track all posts from a specific subreddit?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Instead of pasting in a keyword, paste in the URL of the subreddit into the keyword input and click save. Then Octolens will track all posts of the subreddit."
        }
      },
      {
        "@type": "Question",
        "name": "What platforms does Octolens track?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Octolens tracks mentions across Reddit, Twitter/X, LinkedIn, YouTube, TikTok, Bluesky, Hacker News, GitHub, Stack Overflow, DEV, newsletters, podcasts, and media outlets. Depending on your plan, you'll have access to all or a subset of them."
        }
      },
      {
        "@type": "Question",
        "name": "How often is each platform refreshed?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Refresh intervals vary by platform and plan. Reddit, Bluesky, and Podcasts are real-time. The Pro plan is hourly across most platforms; the Scale plan is real-time on most platforms."
        }
      },
      {
        "@type": "Question",
        "name": "Why is LinkedIn returning so few mentions?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "LinkedIn is the most restricted platform Octolens monitors. Connect a LinkedIn page admin in Settings → Platforms to get all tagged company mentions. For non-brand keywords, Octolens finds what a logged-out user can see, so some posts may be missed."
        }
      },
      {
        "@type": "Question",
        "name": "Do you have a Slack integration?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Any feed in Octolens can be sent to one or more Slack channels via the destination sheet. You decide which keywords, tags, sentiment, and relevance levels are included by editing the feed itself. Connect Slack once in Settings → Integration for Slack and Slack will appear as a destination on every feed."
        }
      },
      {
        "@type": "Question",
        "name": "Can a single feed send to multiple destinations?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. In the Set up alert destination sheet, you can toggle on Email, Slack, and Webhook all on the same feed. Each destination has its own recipients and frequency: Instantly, Hourly, Daily, or Weekly."
        }
      },
      {
        "@type": "Question",
        "name": "How do I invite a colleague to my workspace?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Go to Settings → Members and click Invite member. Enter their email, they'll get an invite to join your workspace. Choose between member or admin role. Admins have billing rights, can invite members and assign roles, and can create admin-level API keys."
        }
      },
      {
        "@type": "Question",
        "name": "Do you have an API and webhooks?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes, both, on every plan. Octolens also offers an MCP server for AI agents like Claude, Cursor, and ChatGPT. You can also use automation tools like Zapier, n8n, or Make to send your feeds to your app of choice."
        }
      },
      {
        "@type": "Question",
        "name": "Can I use webhooks with Discord?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Octolens webhooks are Discord-compatible. Paste a Discord channel webhook URL directly into the Webhook URL field and mentions will post into the channel. No middleware needed."
        }
      },
      {
        "@type": "Question",
        "name": "A keyword isn't returning any mentions, what should I check?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Check these in order: 1) Wait at least an hour after adding the keyword. 2) Make sure the keyword isn't too narrow. 3) Confirm all platforms are enabled in Keyword Settings. 4) Check All mentions, not just one of your default feeds. 5) Make sure the keyword isn't paused. 6) Review your company context for thin descriptions that may cause over-aggressive AI filtering."
        }
      },
      {
        "@type": "Question",
        "name": "Why are some mentions tagged Low relevance?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Octolens uses AI to score every mention based on your company context, post content, and source. Low-relevance mentions are ones where the AI isn't confident the post is about your product or industry. You can see them in the All mentions feed, filter them out of any other feed, or help the AI learn by marking mentions as Relevant or Not Relevant."
        }
      },
      {
        "@type": "Question",
        "name": "Why are my mentions used up? I see less mentions than my monthly quota in my feeds and dashboard.",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Your mention quota counts every post Octolens pulls in for your keywords, not just the ones that pass the AI relevance filter. By default, your feeds and the Dashboard chart show only relevant mentions, which is why the number you see is much smaller than what's been counted against your quota. To see everything, open the Dashboard and switch the Mentions over time chart breakdown to Relevance. To reduce usage, use include/exclude rules in Keyword Settings such as Posts must ALSO include, Negative terms, Negative authors, or Allowlist/excluded subreddits. Keyword context helps the AI judge relevance but does not stop posts from being pulled in. Workspace admins can also add Flex mentions from Settings → Plans & Billing."
        }
      },
      {
        "@type": "Question",
        "name": "Do you have a mobile app planned?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Not yet. If we get enough requests, we may build one."
        }
      },
      {
        "@type": "Question",
        "name": "Do you have an affiliate program?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. You can sign up at octolens.tolt.io/login. You can earn 50% of the revenue your referrals generate for the first 12 months."
        }
      },
      {
        "@type": "Question",
        "name": "What is your privacy policy?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Find the Octolens privacy policy at octolens.com/legal/privacy-policy."
        }
      },
      {
        "@type": "Question",
        "name": "Do you have multi-language support?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "The app UI is in English, but you can search for any word in any language. On Twitter/X, only English results are returned. Make sure you don't have EN only selected in your feeds so other languages aren't hidden."
        }
      }
    ]
    }
    `}
</script>

Find answers to common questions about Octolens below. Can't find what you're looking for? Email [hi@octolens.com](mailto:hi@octolens.com) or use our in-app chat.

## Getting started

<AccordionGroup>
  <Accordion title="How do I sign up and start a free trial?">
    You get a 7-day free trial with 5,000 mentions and 5 keywords, no credit card required. Start your free trial onboarding [here](https://app.octolens.com/me/sign-up?selectedPlan=Free_trial), it takes about 2 minutes.

    During onboarding, Octolens auto-fills your [company context](/docs/quickstart/company-context) from your website and suggests 4 starter keywords. You can edit any of it before continuing or edit later in your workspace once it's set up.
  </Accordion>

  <Accordion title="How far back does Octolens look for mentions when I sign up or add a new keyword?">
    Octolens looks back 7 days for new keywords.

    We don't currently support backfill beyond 7 days. If this is something you need, let us know in the in-app chat, we track these requests.
  </Accordion>

  <Accordion title="How do I change the email address on my account?">
    Reach out via in-app chat or email [hi@octolens.com](mailto:hi@octolens.com) and we'll update it for you.
  </Accordion>
</AccordionGroup>

## Keywords

<AccordionGroup>
  <Accordion title="Where do I edit, pause, or delete a keyword?">
    Open the **Keywords** page from the sidebar, find the keyword in the table, and click **Edit** (or use the **···** at the end of the row):

    * **Keyword settings.** Edit tag, platforms, context, and include/exclude rules.
    * **Pause keyword.** Stop pulling new mentions without deleting; existing mentions stay in your feeds.
    * **Delete keyword.** Permanently remove the keyword and all its mentions. Can't be undone.

    See [Choose your keywords](/docs/quickstart/keywords) for more.
  </Accordion>

  <Accordion title="Does a keyword match partial words?">
    By default, no. **Exact match is on** for new keywords, so Octolens won't match `Octolensapi`. However, we will catch your keyword within a domain, with `'s`, or in a handle (e.g. `@octolens`).
  </Accordion>

  <Accordion title="How do I rename my workspace without losing keywords or mentions?">
    If you want to change the business context for which you're tracking keywords, go to **Settings → Company Profile** and update the answers in the form. We won't backfill that data, but from then on all incoming posts will use the updated information for AI relevance and tagging.
  </Accordion>

  <Accordion title="Can I track all posts from a specific subreddit (e.g. all posts in r/yourcompany)?">
    Yes. Instead of pasting in a keyword, paste in the URL of the subreddit into the keyword input and click save. Then we'll know to track all posts of the subreddit.
  </Accordion>
</AccordionGroup>

## Platforms

<AccordionGroup>
  <Accordion title="What platforms do you track?">
    [Here are all the platforms we track.](/docs/learn/platforms/overview) Depending on your plan, you'll have access to all or a subset of them.
  </Accordion>

  <Accordion title="Why am I not seeing mentions from a specific platform?">
    A few common reasons, in roughly the order to check:

    1. **Backfill window.** Octolens looks back 7 days when you add a new keyword. Older posts won't appear.
    2. **Refresh interval hasn't run yet.** Each platform has its own refresh interval. See [Tracked Platforms](/docs/learn/platforms/overview) for specifics.
    3. **Platform is disabled for this keyword.** Check the Platforms field in [Keyword Settings](/docs/quickstart/keyword-settings).
    4. **Coverage varies by platform.** We get close to 100% coverage on X/Twitter, Reddit, YouTube, and a few others. For LinkedIn, we fetch all tagged brand mentions via the OAuth flow, and for other keywords we find what a logged-out user would see.

    If you've checked all of the above and still don't see mentions, reach out via in-app chat with the post URL and we'll investigate.
  </Accordion>

  <Accordion title="How often is each platform refreshed?">
    Refresh intervals vary by platform and plan. Reddit, Bluesky, and Podcasts are real-time. Otherwise the Pro plan is hourly across most platforms; the Scale plan is real-time on most platforms. See [Tracked Platforms](/docs/learn/platforms/overview) for the exact interval per platform.
  </Accordion>

  <Accordion title="Why is LinkedIn returning so few mentions?">
    LinkedIn is the most restricted platform we monitor. Two things that help:

    * **Connect a LinkedIn page admin.** Go to **Settings → Platforms** to authorize a LinkedIn account. Once connected, you'll get all tagged company mentions.
    * **Set realistic expectations for non-brand keywords.** For these we find what a logged-out user can see, so we may miss posts you'd otherwise see in LinkedIn.
  </Accordion>

  <Accordion title="How do I connect LinkedIn for tagged company mentions?">
    Go to **Settings → Platforms**, find LinkedIn, and click **Connect**. You'll authorize Octolens to read your LinkedIn page activity. Once connected, mentions tagging your company appear in your feeds.
  </Accordion>

  <Accordion title="Can I increase a platform refresh frequency?">
    If you need a faster refresh than our Scale plan offers for a platform, reach out via chat or [hi@octolens.com](mailto:hi@octolens.com) for an enterprise plan. These begin at \$1,000 per month billed annually.
  </Accordion>

  <Accordion title="Why didn't this specific post show up in my feeds?">
    A few reasons we may not catch a specific post:

    * The post is older than our 7-day backfill window
    * The keyword is paused or the platform is disabled in [Keyword Settings](/docs/quickstart/keyword-settings)
    * The post uses your keyword in a way our parser misses (a partial match with Exact match on, or a non-text format like an embedded image)

    Send us the post URL via in-app chat and we'll check.
  </Accordion>

  <Accordion title="Do you have multi-language support?">
    The app UI is in English, but you can search for any word in any language. On Twitter/X, we only return English results. Make sure you don't have "EN only" selected in your feeds so other languages aren't hidden.
  </Accordion>
</AccordionGroup>

## Feeds and destinations

<AccordionGroup>
  <Accordion title="What happened to Views and Alerts?">
    We rolled them into one concept. **Views** are now called **Feeds**, and the standalone **Alerts** page is gone. To send mentions to email, Slack, or a webhook, open the [feed](/docs/quickstart/feeds) you care about and click **Set up alert** in the top right. The [destination sheet](/docs/quickstart/destinations) opens with email, Slack, and webhook toggles.
  </Accordion>

  <Accordion title="Do you have a Slack integration?">
    Yes. Any feed in Octolens can be sent to one or more Slack channels. See [Connect Slack](/docs/quickstart/connect-slack) for the one-time workspace connection, then [Destinations](/docs/quickstart/destinations) to wire a feed up.

    You decide which keywords, tags, sentiment, and relevance levels to include by editing the feed itself. For example, send only High-relevance posts with `Buy Intent` to your sales channel.
  </Accordion>

  <Accordion title="Can a single feed send to multiple destinations?">
    Yes. In the **Set up alert destination** sheet, you can toggle on Email, Slack, and Webhook all on the same feed. Each destination has its own recipients/channels/URL and its own frequency (Instantly, Hourly, Daily, Weekly).
  </Accordion>

  <Accordion title="Why isn't my Slack alert posting?">
    Most often it's one of three things:

    1. The Slack channel is private and Octolens doesn't have access.
    2. The feed isn't matching anything. Open the feed and check that mentions appear there. If it's empty, the destination has nothing to send.
    3. The Slack integration disconnected. Go to **Settings → Integration for Slack** and check the status. If it's not Active, remove and reconnect.
  </Accordion>

  <Accordion title="Why isn't the Slack channel I just created showing up in Octolens?">
    Octolens caches your Slack channel list when you connect. Newly created channels sometimes don't appear until you reconnect.

    To refresh: **Settings → Integration for Slack** → click **Remove integration for Slack**, then connect again. The new channel will now show up in destination setup.

    The channel also needs to be a public channel that you're a part of.
  </Accordion>
</AccordionGroup>

## Team and workspace

<AccordionGroup>
  <Accordion title="How do I invite a colleague to my workspace?">
    Go to **Settings → Members** and click **Invite member**. Enter their email, they'll get an invite to join your workspace. Choose between member or admin role. Admins have billing rights, can invite members and assign roles, and can create admin-level API keys.

    See [Team Members](/docs/quickstart/team-members) for more details.
  </Accordion>

  <Accordion title="How do I transfer admin to another team member?">
    Workspace admin transfer is currently handled by our team. Reach out via in-app chat or [hi@octolens.com](mailto:hi@octolens.com) and we'll transfer admin to a new email. We may ask you to verify ownership.
  </Accordion>

  <Accordion title="How do I close or merge a duplicate workspace?">
    If you ended up with two workspaces (for example, one from a personal email trial and one from a team plan invitation), email [hi@octolens.com](mailto:hi@octolens.com) and we'll close or merge them for you.
  </Accordion>
</AccordionGroup>

## Plans and billing

<AccordionGroup>
  <Accordion title="How do I unsubscribe from email notifications?">
    Two paths depending on what you want to stop:

    * **Mention notification emails:** Open the [feed](/docs/quickstart/feeds) sending them, click **Set up alert**, and toggle off the Email destination (or update recipients/frequency).
    * **Product / marketing emails:** Click the unsubscribe link at the bottom of any Octolens email.
  </Accordion>

  <Accordion title="How do I trial the Scale plan?">
    Reach out via in-app chat or email [hi@octolens.com](mailto:hi@octolens.com) and let us know which business you're requesting it for. We'll set up a Scale trial for you case by case so you can test real-time mention refresh and the full media/newsletter/podcast coverage.
  </Accordion>

  <Accordion title="Can I get the keyword add-on (Flex keywords) on the Pro plan?">
    Yes. Flex keywords are available on every plan. A workspace admin can add or remove extra keywords any time from **Settings → Plans & Billing**. They're billed monthly. See the page for the current per-keyword rate.

    The same applies to Flex mentions if you go over your monthly mention limit.
  </Accordion>

  <Accordion title="How do I switch from monthly to annual billing?">
    Go to **Settings → Plans & Billing**. There's a "Change to annual" prompt at the top of the page. Annual billing saves up to 20%.
  </Accordion>

  <Accordion title="How do I update my payment method or billing address?">
    In **Settings → Plans & Billing**, click **Manage billing & payments**. You'll be taken to our payment processor's portal where you can update card details, billing address, and invoice email.

    If you need help, please write in-app chat or [hi@octolens.com](mailto:hi@octolens.com).
  </Accordion>

  <Accordion title="Can I get a discount?">
    We offer up to 20% off when you switch to annual billing. Beyond that, we don't discount further. If you're between plans, you can use our Flex mentions and Flex keywords add-ons to create the plan that works for you.
  </Accordion>

  <Accordion title="How do I delete my account and data?">
    Write to us in the in-app chat or [hi@octolens.com](mailto:hi@octolens.com) and we will delete your account and data.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Most billing actions live in **Settings → Plans & Billing**. You can manage your plan, switch to annual billing, and cancel from there. If you can't find the cancel option, reach out via in-app chat or [hi@octolens.com](mailto:hi@octolens.com).
  </Accordion>
</AccordionGroup>

## API, MCP, and webhooks

<AccordionGroup>
  <Accordion title="Do you have an API and webhooks?">
    Yes, both, on every plan. We also offer an MCP server for AI agents.

    * **MCP.** See [MCP Server](/docs/mcp/overview) for setup with Claude, Cursor, ChatGPT.
    * **API.** See [API Reference](/docs/api/v2/overview) for endpoints, auth, and examples.
    * **Webhooks.** See [Webhooks](/docs/quickstart/webhooks).

    You can also use any of the popular automation tools like Zapier, n8n, or Make to send your feeds to your app of choice.
  </Accordion>

  <Accordion title="What can I do with the MCP server?">
    Connect Octolens to Claude, ChatGPT, Cursor, or any other MCP-compatible client and ask questions of your mention data in natural language. For example: "Show me last week's buy-intent posts on Reddit," or "Summarize what people are saying about \[Competitor] on X this month."

    See [MCP Server](/docs/mcp/overview) for setup, scopes, and example prompts.
  </Accordion>

  <Accordion title="Can I use webhooks with Discord?">
    Yes. Octolens webhooks are Discord-compatible. Paste a Discord channel webhook URL directly into the Webhook URL field and mentions will post into the channel. No middleware needed.
  </Accordion>

  <Accordion title="Where can I find the webhook payload format?">
    Full payload reference is in [Webhooks → Payload format](/docs/quickstart/webhooks#payload-format), including every field, its type, and when it's populated.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="A keyword isn't returning any mentions, what should I check?">
    Run through this checklist:

    1. **Wait at least an hour after adding the keyword.** Initial backfill and platform refresh take time.
    2. **Is it too narrow?** Check out [Keyword Settings](/docs/quickstart/keyword-settings). Your keyword may be too narrow, long-tail, or have too many settings to be finding any results.
    3. **Are all platforms enabled?** Check the Platforms field in Keyword Settings. By default they all should be, but it's worth confirming.
    4. **Check All mentions, not a narrower feed.** Your filter or default feed might be hiding the post. **All mentions** shows everything Octolens has pulled in, including low-relevance.
    5. **Is the keyword paused?** A paused keyword stops pulling new mentions. Resume it from the **···** menu on the Keywords page.
    6. **Is your company context strong?** Thin context leads to over-aggressive AI filtering. See [Company Context](/docs/quickstart/company-context).

    If you've checked all of the above and still see nothing, reach out via in-app chat with the keyword and an example post URL we should have caught.
  </Accordion>

  <Accordion title="Why are some mentions tagged Low relevance?">
    Octolens uses AI to score every mention as relevant or not relevant based on your company context, the post content, and the source. Low-relevance mentions are ones where the AI isn't confident the post is actually about your product or industry. For example, a generic mention of a common-word brand, or a post in a language or context unrelated to your business.

    You can:

    * See low-relevance mentions in the **All mentions** feed
    * Filter them out of any custom feed or destination
    * Help the AI learn by marking mentions as Relevant or Not Relevant on individual cards
  </Accordion>

  <Accordion title="How do I update a wrongly tagged or scored mention?">
    On any mention card, click **Mark as not relevant** or **Mark as relevant** to give feedback.

    You can also adjust the keyword itself. Adding **Negative terms**, **Negative authors**, or sharper **Keyword context** in [Keyword Settings](/docs/quickstart/keyword-settings) usually has a bigger impact than per-mention feedback.
  </Accordion>

  <Accordion title="Why are my mentions used up? I see less mentions than my monthly quota in my feeds and dashboard.">
    The short answer: Your mention quota counts every post Octolens pulls in for your keywords, not just the ones that pass our AI relevance filter. By default, your feeds and the Dashboard chart show only relevant mentions, which is why the number you see is much smaller than what's been counted against your quota.

    To see everything that's been pulled in:

    1. Open the [Dashboard](/docs/learn/dashboard) and switch the **Mentions over time** chart breakdown to **Relevance**. You'll see how the bars split between relevant and not-relevant.
    2. Use the keyword picker above the chart to isolate the noisiest keywords.
    3. From there, drill into the keyword's settings to add guardrails.

    **How to bring your mention usage down**

    Once you've identified the high-volume keywords, open [Keyword Settings](/docs/quickstart/keyword-settings) for each one and use any of:

    * **Posts must ALSO include (ANY OF / ALL OF).** E.g. `Cursor` AND ANY OF `coding, AI, IDE` so generic posts get filtered out before they're pulled.
    * **Negative terms.** E.g. `Cursor` AND NOT `mouse, click` for common-word brands.
    * **Negative authors.** Exclude your own company accounts so your own posts don't count against your quota.
    * **Allowlist or excluded subreddits.** In [Global Keyword Settings](/docs/quickstart/global-keyword-settings) for account-wide cleanup.

    Important: Keyword context helps the AI judge what's relevant, but it does not stop posts from being pulled in. To reduce mention usage, you need to use the include/exclude rules above, not just write better context.

    **A few edge cases worth knowing**

    * **Recently deleted keywords still count.** Mentions pulled in this billing cycle from a keyword you've since deleted still count against your quota, but they won't appear on the Dashboard (which shows active keywords only). This can make Dashboard totals look lower than your "mentions used" counter.
    * **Common-word brands (Arc, Modal, Authorization, Railway).** These are the most common reason quotas get burned through. Octolens auto-fills smart defaults during keyword setup, but it's worth reviewing the include/exclude rules in Keyword Settings before letting them run for a full month.

    **Still hitting your limit?**

    Workspace admins can add Flex mentions (and Flex keywords) any time from **Settings → Plans & Billing**. You only pay for what you use, and you can remove them anytime.
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</AccordionGroup>

## Other

<AccordionGroup>
  <Accordion title="Do you have a mobile app planned?">
    Not yet. If we get enough requests, we may build one. Let us know.
  </Accordion>

  <Accordion title="Do you have an affiliate program?">
    Yes we do. You can sign up here: [octolens.tolt.io/login](https://octolens.tolt.io/login). You can earn 50% of the revenue your referrals generate for the first 12 months.

    If you have any questions about our affiliate program or would like to partner, please reach out in our in-app chat.
  </Accordion>

  <Accordion title="What is your privacy policy?">
    Find our privacy policy here: [octolens.com/legal/privacy-policy](https://octolens.com/legal/privacy-policy).
  </Accordion>
</AccordionGroup>

## Still need help?

Use the in-app chat or email [hi@octolens.com](mailto:hi@octolens.com). We're a small Europe-based team, so depending on your timezone there may be a few hours' delay, but we typically respond within the hour during our day.